General

Younits (www.younits.com) owns and operates this website. This document governs your relationship with (www.younits.com) (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

 

This Website may contain links to other websites (the "Linked Sites"), which are not operated by Younits (www.younits.com). Younits (www.younits.com) has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

 

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Younits (www.younits.com) will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

 

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

 

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Younits (www.younits.com) or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Younits (www.younits.com) and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

 

Terms of Sale

By placing an order you are offering to purchase a product and are subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

 

In order to contract with Younits (www.younits.com) you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Younits (www.younits.com) retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Younits (www.younits.com) or may in some cases be a third party. Where a contract is made with a third party Younits (www.younits.com) is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

 

(a) Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

 

(b) Pricing and Availability

While we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

 

(c) Payment 

Upon receiving your order we carry out a standard authorization check on your payment method to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

 

If you are shipping to a different address than that address which matches the billing address for your payment method, Younits (www.younits.com) reserves the right to request documentation to verify the shipping and/or billing information.

 

Warranty
All warranty issues for products sold on Younits.com are handled and facilitated by Younits.com directly according to the manufacturers’ written and implied warranty terms and conditions.  All warranties for products sold or purchased through Younits.com cover the warrantied malfunctioning part only (the entire system will not be replaced).  In the event of a premature failure or system issue your first step will be to contact your installer to identify the problem and conduct all of the required troubleshooting steps. After identifying the problem and replacement part needed you should contact Younits.com at info@younits.com or 1-800-880-0199 with the following information:

•             Order number

•             Contact Name and Installation Address

•             Contact Telephone Number

•             Licensed HVAC professionals information

•             Serial number and model number of product for which warranty is needed

•             Brief description of the issue

Once the issue has been identified, Younits.com will fulfill the warranty terms as per the manufacturers’ written and implied warranty policy for the product.  Labor warranties are not covered by the manufacturer and labor costs are not warrantied for any products sold or purchased through Younits.com (any labor warranties are at the sole discretion of the installing contractor).  Please note that warranty issues are not handled or fulfilled by the manufacturer; Younits.com is the facilitator of the manufacturers’ warranty.

The cost of shipping warranted parts to the customer is paid by Younits.com; warranted items will ship via standard ground service.  Defective warranted parts must be shipped back to Younits.com.  The cost of shipping defective warranted parts is the responsibility of the customer.

(a) Installation 

All items sold on Younits.com are original, packaged by the manufacturer and include all components as outlined in the description.  Installation must be completed by a licensed HVAC professional for products including but not limited to: furnaces, coils, air conditioners, heat pumps, mini-split systems, boilers packaged units, PTAC/PTHP, high velocity systems and hot water heaters (indirect and direct fired).  Failure to comply with manufacturers’ explicit requirements, both written and implied, voids the warranty in full with no prejudice.   Please refer to the product warranty information for details.

Younits.com is not responsible for financial loss resulting from the purchase of products that have been installed improperly or by a non licensed individual in a municapility/location where installation of said product is not allowed.  It is the sole responsibility of the customer to verify with the applicable authorities that any product purchased from Younits.com is eligible to be installed in their municipality/location.

(b) Registration 

Each items comes with the model and serial numbers required to register your product with the manufacturer.   If a manufacturer provides registration materials and/or instructions for any product purchased from Younits.com, registration of the purchased and/or installed product must be completed according to said manufacturers’ instructions (be it a registration card, online registration or any other method) within the specified time frame required.  Younits.com is not obligated to honor the warranty terms and conditions for a product not properly registered if the manufacturer provides a registration option.  Please refer to the product warranty information for details.

Shipping
Younits.com provides free ground shipping to the continental U.S. and Canada (for Canadian orders, a Customs Broker fee and applicable taxes apply; orders to customers in Illinois are taxed at the current applicable tax rate).  Most orders placed before 2 p.m. CST leave the warehouse within 2 to 3 business days from the date the order is placed.  Orders placed after 2:00 p.m. CST ship within 2 to 3 days of the next business day.  Special arrangements for expedited processing can be made.  Orders placed on Saturday or Sunday ship within 2 to 3 business days of the following business day.  Special orders and select items have longer processing times; please see individual products for more information.  Order processing begins at the time payment is received in full. 

 

Younits.com ships all orders Monday through Friday, excluding national holidays.  Deliveries are not made on Saturday, Sunday or on national holidays.  Under certain circumstances, arrangements can be made for Saturday delivery for an additional fee.  Please e-mail sales@younits.com to request a quote for Saturday delivery.

Some items are eligible for expedited shipping for an additional fee.  Please contact us at sales@younits.com or 1-800-880-0199 and for eligibility and pricing.

A tracking number will be sent to the e-mail address in the order when the order is shipped. Most items are shipped either UPS or AIT freight. In some instances itmes may be shipped direct from the manufacturer through their preferred shipping method.  From our warehouse, small packages will ship via UPS with a transit time of 2 to 3 business days. 

Freight items ship LTL (less than truckload) with a transit time of 3 to 5 business days.  Freight items are packed on a pallet for shipment.  For freight deliveries, a representative from the shipper will contact you to schedule a delivery appointment.  They will not deliver without speaking to you, the customer to schedule the appointment; if representative from the shipper is unable to reach you, your delivery time may be longer than 3 to 5 business days. 

(a) Inspecting Your Delivery
For scheduled freight deliveries, please Inspect the Delivery Upon Receipt.  The delivery driver is required to wait while you inspect it.  Check for any damage to the packaging and the unit or product itself inside the packaging.  All freight deliveries are shrink-wrapped, so check to see if the shrink wrap is intact at delivery.  If you notice any damage, you may either specify it on the delivery BOL (Bill of Lading) slip before signing for delivery, or you can refuse delivery.  Once you sign for the delivery, the shipper is not responsible for any damages not notated on the BOL.    You must contact us within 12 hours at 1-800-880-0199 or e-mail us at sales@younits.com if you notate damages or refuse delivery.  If damages are found after the delivery is signed for, Younits (www.younits.com) is not obligated to repair, replace or accept the return of said product.

 

Returns

Returns and exchanges must be made within 30 business days of the order being placed.  Items must be in the same condition in which they were received and in the original packaging.  Younits.com will inspect all returns and reserves the right to reject the return.  A confirmation e-mail will be sent once the return has been completed and the credit has been applied.  Please note that it can take up to an additional 10 days after the credit is applied for it to post to your account, depending on your method of payment.

All returned or exchanged items are subject to a 15% restocking fee, which will be deducted from your refund.  Refunds will be issued within 10 days of the returned item being received and processed by the warehouse. 

RMA numbers are required for all returns and exchanges and can be written anywhere on the return label.  Please e-mail returns@younits.com with the details of your return and an RMA number will be provided.  Return shipping fees are arranged and paid for by the customer.

(a) Non-returnable Items
Some items are non-returnable.  Special or custom orders (included non-standard paint colors), items that have been installed or used, and some replacement parts cannot be returned or exchanged.  If you are unsure upon ordering whether the item you are purchasing is a non-returnable item, please e-mail us at returns@younits.com or call us at 1-800-880-0199 between 9 a.m. and 5 p.m. CST for more information.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Younits (www.younits.com) and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Younits’s (www.younits.com)’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

 

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

 

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Younits (www.younits.com) and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Younits (www.younits.com).

 

Indemnity

You agree to indemnify, defend and hold harmless Younits (www.younits.com), its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

 

Variation

Younits (www.younits.com) shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

 

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

 

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

 

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

 

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Younits (www.younits.com). Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Younits (www.younits.com).